FAQ

How is a certificate verified?

Each certificate is linked from its product page and from Lab Transparency as it is published. The link opens on Certivos, a verification registry independent of FemmesCo. Confirm that the lot number, laboratory and test date there match the listing. If any of them differ, write to orders@femmesco.com before ordering.

Who carries out the testing?

Every lot is sent for independent testing by an accredited laboratory, and its certificate is published as it returns. FemmesCo runs no purity testing of its own, and each certificate names the laboratory that performed the analysis.

Where do orders ship, and at what cost?

Within Canada only, by tracked registered courier. Shipping is a flat $20, and free on orders of $300 or more.

When will an order arrive?

Orders leave the same or the next business day, and most arrive within 2 to 4 business days by registered courier. The tracking number is emailed as soon as the parcel ships.

Which payment methods are accepted?

Visa, Mastercard, Amex, Apple Pay, Google Pay, PayPal and Interac e-Transfer. Card, wallet and PayPal payments complete at checkout. An Interac e-Transfer goes to orders@femmesco.com with the order reference in the message field; auto-deposit is on, so no security question is needed. Items are held for 24 hours. Prices are in Canadian dollars and include applicable taxes.

Who may order?

This site and its orders are for those 21 years of age or older. Using the site or placing an order confirms that you are qualified to handle research materials safely and in accordance with applicable law.

Can an order be returned?

All sales are final: products cannot be returned or exchanged once shipped. An order that arrives damaged or incorrect will be put right. Write to orders@femmesco.com promptly after delivery.

What happens if an item becomes unavailable after ordering?

FemmesCo will offer a substitute, a store credit or a refund for that item.

What may the products be used for?

Every product is supplied strictly for in vitro laboratory research. Products are not drugs, foods, supplements or cosmetics, and must not be administered to humans or animals. FemmesCo makes no medical, therapeutic, diagnostic or health claims about any product.

How should products be stored?

Each product page states its storage condition. Keep vials sealed until use. Reconstituted solutions belong at 2–8°C and should be used within 30 days.

How is a lyophilized product reconstituted?

Run bacteriostatic water down the inside wall of the vial rather than onto the powder, then swirl gently until it has fully dissolved. Do not shake. Bacteriostatic water (10 ml) is in the catalog, and the concentration calculator works out the volumes and lists each step.

Open the concentration calculator →

How is FemmesCo reached?

Write to orders@femmesco.com, with the order reference if the message concerns an order.